Ageing Without Children treats the privacy of its contacts and website users very seriously and we take the appropriate security measures to safeguard your privacy. This Policy explains how we protect and manage any personal data* you share with us and that we hold about you, including how we collect, process and share that data.
Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work
or at home.
How we obtain your personal data
Information provided by you
You provide us with personal data in many ways
- When you email or contact us
- When you sign up for our newsletter
- When you register to attend one of our events
This can include your name, address, date of birth, email address, payment details and any other information that we need in order to deliver the support or aspect of our work you have signed up for.
We use this data only to deliver our charitable objects, in line with the reason for which you have contacted us, and, if you have consented, to keep you informed
of all of the many things we are involved in.
We may also keep information contained in any correspondence you may have with us by post or email.
How we use your personal data
We use your personal data to manage and administer our work. We undertake always to protect your personal data, including
We also take the appropriate security measures to protect any historical personal data we hold on you in archive storage.
Do we use your personal data for marketing purposes?
We currently do not undertake any marketing activities with third parties, so any information that you choose to give us will not be used for marketing purposes by us. Should this change, then we will contact you to gain your consent or otherwise for this use. We will only use your data in accordance with the purposes you have given us express permission for and in
order to deliver the particular service that you are using.
We will keep information about you confidential and we will from time to time share your information across the AWOC organisation where this is essential for our charitable work and where this is required for audit and compliance monitoring. We will only disclose your information to other third parties where we have a legal obligation to or you have given us your express consent.
Categories of third parties
Any legal or crime prevention agencies and/or to satisfy any regulatory request (including recognised practitioner bodies) if we have a duty to do so.
Transfer of your personal data outside of the European Economic Area (EEA)
We do not currently transfer your personal data outside of the EEA. If in the future we transfer your personal data, in accordance with the terms of this Policy outside of the EEA, we will make sure that the receiver agrees to provide the same level of personal data protection and use as is required by the General Data Protection Regulations (GDPR) and this will be a contractual requirement.
If you require further information regarding such transfers then please contact us at firstname.lastname@example.org.
How long do we keep this information about you?
We only keep your personal data for the length of time to manage and administer our charitable work in respect of our relationship with you.
The retention period will also take into account our need to meet any legal, statutory and regulatory obligations. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information that is no longer required will be disposed of in a secure way.
Data Subject rights
Subject access requests
The General Data Protection Regulation (GDPR) grants you (hereinafter referred to as the “data subject”) the right to access the personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one month from the point of receiving the request and all
of the necessary information from you to enable us to proceed with your subject access request. Our formal response shall include
details of the personal data we hold about you.
Right to rectification
You, the data subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purpose of the processing, you, the data subject, shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure
You the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay providing there are not legal, statutory or regulatory reasons why we are unable to.
Right to restriction of processing
Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:
a) the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
b) the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction in use;
c) we no longer need the personal data for the purpose of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
d) you the data subject, have objected to processing of your personal data pending the verification whether there are legitimate grounds for us to override these objections.
Notification obligation regarding rectification or erasure of personal data or restriction of processing
We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom personal data has been disclosed, unless this proves impossible. We shall provide you the data subject, with information about those recipients if you request it.
Right to data portability
You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine - readable format and have the right to transmit this data to another controller, without hindrance from us.
Right to Object
You, the data subject, have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is
necessary for the performance of a task carried out in the public interest or an exercise of official duty vested in us.
We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which overrides the interests, rights and freedoms of you, the data subject, or for the establishment,
exercise or defence of legal claims.
Right to not be subject to decisions based solely on automated processing
We do not carry out any automated processing, which may lead to an automated decision based on your personal data.
Invoking your rights
If you would like to invoke any of the above data subject rights with us, please contact us at email@example.com
Accuracy of information
In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We
ensure that the source of any personal data or sensitive information
is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.
Questions and Queries
about how we may use the personal data we hold, please contact us at firstname.lastname@example.org
If you have a complaint
If you have a complaint regarding the use of your personal data or sensitive information then please contact us on email@example.com and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information
Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.
You also have the right to judicial remedy against a legally binding decision of the ICO where you consider that your rights under this regulation have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and exercise your right to seek compensation.